TERMS & CONDITIONS ULTRAVIOLET

 

1. Booking Policy - 预订
 
Ultraviolet serves 10 seats every night from Tuesday to Saturday.
Reservation above 10 seats are not available.
From 1 to 10 seats, anyone can book in Ultraviolet. It is not necessary to privatize the entire table.
Booking and Waiting list registration shall be done through Ultraviolet's online booking system.
Due to its limited number of seats, Ultraviolet will request a deposit payment to confirm your booking.
 
Meeting point is set at Mr & Mrs Bund restaurant on Bund 18 at 18:30.
Departure time from the meeting point to Ultraviolet is set at 19:00.
The dinner will last until 23:00 around.
 
Our team will take care of the transportation from the meeting point to Ultraviolet.
If you miss the departure time, your reservation might be cancelled without refund.
 
 
Ultraviolet 周二至周六营业,每晚服务10位顾客.
人数超过10位的预订恕无法受理.
 
预订Ultraviolet的座位,从1位至10位皆可,并不需要凑足整桌人数才预订.
所有订位需透过Ultraviolet 线上订位系统完成.
 
基于用餐座位有限,Ultraviolet 需先收取订金,以确认订位.
晚餐前,所有顾客从集合地点出发至Ultraviolet 的时间为晚上7点.
 
餐厅团队将负责从集合地点至Ultraviolet的接送.
若您错过了出发时间,您的订位有可能会被取消,且无法退还订金.
 
 
 
2. Payment Policy - 付款
 
Ultraviolet requests a 50% of the dinner payment as the deposit to confirm your booking.
 
The balance of the bill shall be settled directly on site at the end of the dinner.
If you prefer to settle the balance before the dinner, please email to thehost@uvbypp.cc
 
The dinner includes beverage pairing, yet, any additional orders of wine bottles out of the set menu, will be charged to the final bill.
Ultraviolet accepts cash, most major credit cards, and online payments such as WeChat and AliPay.
 
Price is all inclusive, gratuity is let to our customer appreciation.
 
 
Ultraviolet 收取晚餐费用的50%为订金,以确保您的订位。
 
余款则需于用餐后,在餐厅现场支付结清。
若您希望在用餐前付清所有款项,请电邮联系 thehost@uvbypp.cc
 
晚间套餐包含酒水搭配;任何在套餐之外加点的酒品,将在餐后结账时收取相应费用。
我们不收取额外的服务费或小费。
 
Ultraviolet 接受现金,主要信用卡,以及线上支付,例如微信付款与支付宝。
 
 
3. Modification & Cancellation Policy - 取消与更改
 
Kindly note that due to the limited number of seats available at Ultraviolet.
Any modification such as changing your booking date will be considered as a cancellation.
Ultraviolet will process automatically every refund within 15 working days according to the following policy.
 
1/ Cancellation on regular booked date:
 
- Cancellation within 30 days prior to the dinner date: 
=> 25% of the deposit will be kept as penalty
=> remain 75% will be refunded
 
- Cancellation within 15 days prior to the dinner date:  
=> 50% of the deposit will be kept as penalty 
=> remain 50% will be refunded if the canceled seat is sold at full price,
or will kept as penalty if your cancelled seat is undersold or not sold
 
2/ Cancellation on special event booked date *:
 
- Cancellation within 60 days prior to the dinner date: 
=> 25% of the deposit will be kept as penalty
=> remain 75% will be refunded
 
- Cancellation within 30 days prior to the dinner date:  
=> 50% of the deposit will be kept as penalty 
=> remain 50% will be refunded if the canceled seat is sold at full price,
or will kept as penalty if your cancelled seat is undersold or not sold
 
*Special event dates are marked with pink star on the booking calendar
 
 
Handling fee depends on the payment method chosen:
- Payment through Paypal account: 3% will be charged as handling fee.
- Payment by bank transfer, on site at Mr & Mrs Bund, Alipay and WeChat : No handling fee
 
To cancel your booking, please log into your account to submit your cancellation request.
If the refund is not received within 15 working days after the cancellation, please contact thehost@uvbypp.cc
 
To modify your reservation date, please log into your account to submit your cancellation request, then book your new date. 
To transfer your deposit payment to the new booking date, please email to thehost@uvbypp.cc
 
 
请注意,由于Ultraviolet的用餐座位有限,任何订位变更,例如更改预订日期,皆被视为取消
Ultraviolet 将根据以下规则处理退款需求。
 
1/ 非特别活动日的订位取消
 
在晚餐日期前30天之内取消:餐厅将收取25%的订金,75%的订金将会退还。
 
在晚餐日期前15天之内取消:
- 餐厅将收取50%的订金。
- 若您取消的座位无法售出,或者以较低价售出,餐厅则将收取另外50%的订金。
 
2/ 在特别活动日的取消
 
在晚餐日期前60天之内取消:餐厅将收取25%的订金,75%的订金将会退还。
 
在晚餐日期前30天之内取消:
- 餐厅将收取50%的订金。
- 若您取消的座位无法售出,或者以较低价售出,餐厅则将收取另外50%的订金。
 
*特别活动日是指在官网预定的日程表上显示出紫色星星符号的
 
 
退款手续费则视您之前预付订金的方式:
- 以Paypal 付款:将收取3%的手续费。
- 以银行转账,在Mr & Mrs Bund现场付款,支付宝与微信付款:无手续费。
 
取消订位,请登入您的订位帐户,提交取消申请。
若您在取消后15天内没有收到相应的退款,请联系 thehost@uvbypp.cc
 
更改您的预订用餐日期,请登入您的订位帐户,提交原订位的取消申请,然后再预订您所
 
 
需要的新日期。如需将原本已支付的订金转移至新的订位记录,请联系 thehost@uvbypp.cc
 
 
4. Children Policy 儿童用餐
 
Ultraviolet experience is not suitable to children under 13 years old.
Ultraviolet 的晚餐体验不适合13岁以下的儿童。
 
 
5. Privacy Policy - 隐私
 
Ultraviolet respects the privacy of all its guests and treats personal information as confidential.
Ultraviolet 尊重所有顾客的隐私,所有个人信息皆为机密内容。
 
 
6. Others - 其它
 
Consult our FAQ (Frequently Asked Questions)
FAQ 常见问题