TERMS & CONDITIONS ULTRAVIOLET


1. Booking Policy

Ultraviolet serves 10 seats every night from Tuesday to Saturday.
Reservation above 10 seats are not available.
From 1 to 10 seats, anyone can book in Ultraviolet. It is not necessary to privatize the entire table.

Online Booking

Booking shall be done through Ultraviolet's online booking system.
Bookings and Waiting Lists are opened for 90 days in advance.

After choosing date and seats through Ultraviolet's online booking system, you will be required to log into your account or register if you are a new user.
Your private account will record all reservations history & payment status.

Due to its limited number of seats, Ultraviolet will request a deposit payment to confirm your booking.

Meeting point is set at Mr & Mrs Bund restaurant on Bund 18 at 18:30.

Departure time from the meeting point to Ultraviolet is set at 7pm.
Our team will take care of the transportation from the meeting point to Ultraviolet.
If you miss the departure time, your reservation might be cancelled without refund.


2. Payment Policy:

Ultraviolet requests a 50% of the dinner payment as the deposit to confirm your booking.

The balance of the bill shall be settled directly on site at the end of the dinner.

If you prefer to settle the balance before the dinner, please email to thehost@uvbypp.cc

The dinner is inclusive of beverage pairing, yet, any additional orders of wine bottles out of the set menu, will be charged to the final bill.

We do not charge additional service fees or tips.


3. Modification & Cancellation Policy:

Kindly note that due to the limited number of seats available at Ultraviolet.

Any modification such as changing your booking date will be considered as a cancellation.

Ultraviolet will process automatically every refund according to the following policy.

 

- Cancellation within 30 days prior to the dinner date: 75% refund of your deposit.

- Cancellation within 15 days prior to the dinner date: 50% refund of your deposit for seats that are subsequently booked by other guests : 

=> If your cancelled seat is not sold, no refund will be issued.

=> If your cancelled seat is undersold, the difference will be deducted from the refund.

 

Handling fee depends on the payment method you chose:

- Payment through Paypal account: 3% will be charged as handling fee.

- Payment by bank transfer, on site at Mr & Mrs Bund, Alipay and WeChat : No handling fee

 

To cancel your booking, please log into your account to submit your cancellation request.

If the refund is not received within 15 days after the cancellation, please contact thehost@uvbypp.cc

 

To modify your reservation date, please log into your account to submit your cancellation request, then book your new date.  To transfer your deposit payment to the new booking date, please email to thehost@uvbypp.cc

 

4. Children Policy:

Ultraviolet experience is not suitable to children under 13 years old.


5. Privacy Policy:

Ultraviolet respects the privacy of all its guests and treats personal information as confidential.


6. Others:

Consult our FAQ (Frequently Asked Questions)